How Can We Help You Today?
Browse common inquiries or connect directly with our 24/7 global logistics support desk.
Direct Phone Support
Speak with an authorized dispatch agent.
Email Inquiries
Average response within 30 minutes.
Frequently Asked Questions
How do I track my international consignment?
Enter your 13-character tracking number (e.g. SDP8F4K92LM381) on our tracking page. Our telemetry records every flight departure, hub sort scan, and customs clearance milestone in real time.
What are the maximum weight and dimension limits?
Standard courier parcels accept up to 70 kg (150 lbs) per piece. Palletized air cargo and commercial freight accept up to 1,000 kg per unit. Use our rate calculator for dimensional weight computations.
How does customs clearance work for cross-border shipping?
We generate electronic commercial invoices at checkout. For standard goods, duties and VAT can be paid upfront (DDP) or settled upon destination arrival (DDU) by the recipient.
What happens if a recipient is unavailable during delivery?
The courier leaves a secure delivery notification card. We automatically reattempt delivery up to three consecutive business days or allow the recipient to redirect to a nearby SourceDeliveryPro Drop Hub.